Delivery Information
1. Delivery Information
1.1. Home Delivery
1.1.1. Delivery Rates
1.1.1.1. Orders above SGD$180 = FREE delivery
1.1.1.2. Orders SGD$100 - SGD$179.99 = SGD$10 per delivery
1.1.1.3. Orders SGD$1 - SGD$99.99 = SGD$20 per delivery
1.1.2. Delivery rates above apply only for delivery in mainland Singapore, and for the first delivery made. We reserve all rights to reject delivery to any places with restricted access or is inaccessible.
1.1.3. You are to make sure that all delivery information provided are valid and correct. Any changes to delivery date and information can only be made once, and we have to be informed at least 1 day before the delivery date. In the case if there is an error or change in the delivery address and the delivery has already been initiated, re-delivery charges will apply for subsequent delivery of parcel.
1.1.4. Delivery date and time will vary according to time of order, delivery address, and availability of drivers. You will be informed once a delivery slot has been allocated for you, and you will have to confirm the delivery date and time before the delivery will be activated.
1.1.5. Upon confirmation of delivery date and time, please be responsible for the fishes and ensure that you or an authorised recipient will be there to receive the fishes. For any failed deliveries, SGD$20 will be charged for the subsequent delivery.
1.1.6. In the case the first attempt of delivery failed (does not apply if the fault is with us), and you wish to cancel your order, a SGD$20 fee + 20% of order amount will be charged and the remaining amount will be refunded to you.
1.2. Self Collection
1.2.1. Self Collection only applies for collection at our registered office: North Link Building, 10 Admiralty Street, #06-88/89, Singapore 757695
1.2.2. Full payment of order is to be made before collection of fishes.
1.2.3. If your orders are in stock, collection slot will be available from next day onwards (for orders submitted before 12noon, otherwise it will be considered order submitted the next day), unless otherwise stated. Eg. If you submit your orders on Monday before 12noon, collection will be available from Tuesday onwards (unless otherwise stated); If you submit your orders on Monday after 12noon, collection will be available from Wednesday onwards (unless otherwise stated).
1.2.3.1. You may indicate your preferred collection date and time (Comments section @ Checkout). We will do our best to fulfill your requested time slot, but this is not the confirmed collection time slot.
1.2.3.2. For Same day collection, please contact us to check whether it is possible.
1.2.4. You will be informed 1 day before the confirmed date and time (via WhatsApp or SMS or E-Mail), so please kindly confirm that you will be heading down for collection. Upon confirmation of collection time slot, please be responsible and head down to collect the fishes. In any case which you are really unable to turn up for collection at the designated time, please inform us at least 2 hours before the collection slot. For last minute cancellation (less than 2 hours), we reserve the rights to charge a fee of 20% of order amount per cancellation.
1.2.5. If your order is still not collected after 5 collection slots or 1 month (whichever is earlier), 20% of order amount (additional charge if the cancellation of time slots include last minute cancellation) will be charged and the remaining amount will be refunded to you.
1.2.6. Please check the fishes upon collection, before you leave our premise - if you are not satisfied with them, you can leave them outside our office (at the same place you collect them), and we will credit you back the amount once we have confirmed the fishes. If not, you will confirmed that you have checked the fishes and are satisfied with them.
1.2.7. For any disputes or returns after that, will be subjected to the discretion of our team, and (if approved) any return fees incurred eg. transport fees, will not be beared by us, we will only credit for the fish value.
/* Special Clause during Covid-19 period */
1.2.8. Strictly no entry into our premise will be allowed. All collections will be contactless.
2. Availability
2.1. At the time an order confirmation is sent to you, the fish is available, healthy and ready for sale. However, as we are dealing with live fishes and we do not sell fishes that are not in good condition/unstable, we will inform you when such situations occur. You may choose to either receive a full refund, change your orders or wait for the next available batch of fishes.
2.1.1. Any cancellation of orders must be made at least 1 day before the delivery date, and subjected to our discretion. For any last minute cancellation, a SGD$20 fee will be charged.
