Singapore Exporter of Freshwater Tropical Fish,

Marine Fish, Invertebrates & Aquatic Plant

Established since 1987



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Terms & Conditions
  • All prices are in FOB Singapore Dollars & are subjected to changes of market supply
  • Advance payment is required
  • All fish will be packed in high density expanded polyfoam boxes, which can be used as double decked boxes
  • Packing quantity of fish per box quoted are subject to changes depending on the duration of flight & feedbacks from our regular customers
  • Heavy packing or any other form of packing requested can be arranged

Refund Policy

Since we are dealing with livestock, Trop Aquarium understands our customers' worries of the survival rate upon arrival of shipment. On this matter, Trop Aquarium promises a 95% live arrivals at various destinations. However in any rare cases where mortality rate exceeds 5%, we are most willing to offer a refund.*

*Terms & Conditions apply

  • All Claims for Refund have to be made (email-ed to us) within 24 hours upon arrival of shipment.
  • All Claims for Refund have to be attached with snapshots (of our fishes still in our packing bag) & a shipment report in the email.
  • Claims for Refund will not be available for unforeseen situations (such as flight delays).
  • Refund Claims will be deducted from your following shipment's invoice.

...Trop Aquarium reserves all rights to edit our Terms & Conditions.

For further assistance, please feel free to contact us.

 
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